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Terms and Conditions


1.1 "Buyer" means the person who buys the goods or agrees to buy the goods from the Seller.
1.2 "Date of Event" means the date the event will take place.
1.3 "Goods" means the products, which the Buyer agreed to buy from the Seller.
1.4 "Price" means the agreed price for the goods, but excluding carriage, packaging and additional insurance as arranged under instruction of the Buyer.
1.5 "Standard Insurance" cover is provided for goods up to a value of 80p per kilo (price correct as at January 2002 - Seller reserves the right to alter this price without notice.
1.6 "Seller" means , 24 Tappan Drive, Chatham Maritime, Kent, ME4 3SY, England.
1.7 "Carrier" means Royal Mail or any other contracted service used to deliver the goods to the Buyer.
1.8 "External Designers" means a company or individual whom the Seller contracts to undertake manufacturing work on behalf of the Buyer. The Seller will remain responsible to the Buyer for the quality of workmanship and service. No contract is permitted between the Buyer and "External Designers" without explicit written permission from the Seller.
1.9 "External Manufactures" means a company or an individual whom the Seller contracts to undertake manufacturing work on behalf of the Buyer. The Seller will remain responsible to the Buyer for the quality of workmanship and service. No contract is permitted between the Buyer and "External Manufactures" without explicit written permission from the Seller.
1.10 "Supplementary Terms and Conditions" means any additional Terms and Conditions which our External Designers or External Manufactures demand that the Buyer sign confirming their adherence prior to conclusion of the Contract.

2. Conditions Applicable
2.1 These conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions that the Buyer may purport to apply under any purchase order, similar document or verbal agreement.
2.2 All orders for Goods shall be an offer by the Buyer to purchase Goods pursuant to these conditions.
2.21 Any variation to these Conditions (including any special agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3. The price and payment
3.1 The Buyer must pay for goods for all goods in full before they are dispatched or in coherence to an alternative arrangement that must have been agreed by the Seller in writing.
3.2 If after we have accepted an order from you, you wish to withdraw from the contract then you may do so by informing us no later than 7 working days after your order has been placed. If you notify us that you wish to cancel the order we shall reimburse the payment made by you within 30 days of notification. If you notify us that you wish to cancel the order, and we have already delivered the product(s) to you, then you should return the product(s) to us at your own cost. If you do not return the product(s) to us and we are required to collect them from you we shall be entitled to recover our costs of doing so. Provided that the product(s) are returned in the same condition as when we supplied them to you, we shall reimburse all sums paid by you for those product(s) excluding any costs of delivery or any costs of recovery of the product(s) (where appropriate). No penalty will apply in such circumstances.  If free shipping has been given at the time of ordering, we may deduct the original cost of sending the order to you up to a maximum of £7.50. This does not apply to orders that have been returned to us that are faulty or incorrect.

3.3 If you wish to exercise your right of cancellation referred to in Clause 3.2 you may do so by sending notice of cancellation to ;, 24 Tappan Drive, St Mary's Island, Chatham, Kent, ME4 3SY or by email to sales@unravelagift.com

4. Goods
4.1 The quantities and description of goods shall be as set out on the order form.
4.2 Our products undergo rigorous inspection standards. Due to the delicate nature of many of our Goods, the Buyer may notice very slight irregularities in colour shadings, material substance or fabric weave. This will not be considered to be imperfections but rather evidence of the individualised, handcrafted nature of these products. No claim arising out of these irregularities will be entertained.
4.3 Very occasionally, the Seller may find that the raw materials required to produce the Goods chosen by the Buyer have become discontinued, temporarily unavailable or that their physical properties have been altered in some way. In this case, although the Seller will wherever, possible, liaise with the Buyer concerning an alternative, the Seller is not obliged to do so. The Seller, therefore, reserves the right to provide a suitable alternative in a case like this. Cancellation of the order under these circumstances will only be allowed if the Buyer is able to obtain special dispensation in writing from the Seller.

5. Limitation of Liability
5.1 If the products which we deliver are damaged, defective or of an incorrect quantity then provided you notify us within 7 working days of the date of receipt by you then we will, at our option.

  • make good any shortage or non-delivery; or
  • replace or rectify any damaged or defective products; or
  • refund to you the amount paid by you for the relevant goods.

All defective items must be returned to Unravel A Gift within 14 days of contacting us.

The Seller is not liable to offer a refund on customised items unless the product is damaged or defective.

The Seller is not liable to offer a refund or exchange on any foods or perishable items.

The Seller is not liable to offer a refund on ribbons that have been cut to order.

Unravel A Gift will not be liable for items that have not been received. To ensure returned items are received, we recommend that returns should be sent by Royal Mail recorded delivery, special delivery or a courier service.

5.2 We shall not be liable to pay any money to you by way of compensation, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you in contract, tort (including negligence) or otherwise for:

  • any economic loss (including loss of revenues, profits, contracts, business, or anticipated savings); or

  • any loss of goodwill or reputation; or

  • any special, indirect or consequential losses or damage, in any case whether or not such losses were within the contemplation of the parties at the time of contracting, arising out of any damage, defect or other failing on our part or out of any misuse by any other person of your credit or debit card details unless (a) you have expressly made us aware in writing of the nature and extent of the loss or damage which you may suffer in such situation and (b) we have expressly confirmed in writing that we accept liability for such matters.

5.3 Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury.


6. Delivery of goods
6.1 The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.                                                                                6.2 All orders are despathced via our courier Yodel or by Royal Mail. ALL orders despatched require a signature for proof of delivery.                                                                                  6.3 Where delivery to the Buyer's address is requested additional courier or postage charges incurred may be passed on to the Buyer. Where such delivery is requested then delivery will be deemed to have taken place when the Seller passes the Goods to the Carrier.
6.4 Delivery dates are estimated based on information being passed to the Seller as specified. The Seller will not be held responsible for delays in production if the Buyer delays supply and / or approval.
6.5 The Buyer shall take delivery of the Goods tendered notwithstanding that the quantity so delivered shall be either greater or less than the quantity purchased.

7. Acceptance of goods
7.1 The Buyer shall be deemed to have accepted Goods 24 hours after delivery to the Buyer.
7.2 After acceptance the Buyer shall not be entitled to reject goods, which are not in accordance with this contract.

8. Title of risk
8.1 Title to the Goods shall pass on acceptance.
8.2 The Goods shall be at the Buyer's risk as from Delivery.

9. Remedies of Buyer
9.1 Where the Buyer rejects any Goods then the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods which conform to the contract of sale.
9.2 Where the Buyer accepts or has been deemed to have accepted any Goods then the Seller shall have no liability whatsoever to the Buyer in respect of those Goods.
9.3 The Seller shall not be liable to the Buyer for late delivery of the Goods

10. Copyright of images
10.1 All the Seller's images are protected by copyright law and are owned by ; (Copyright, Designs and Patents Act 1988 and subsequent revisions and amendments).

Reproduction of these images and designs in any form without prior express written consent of the copyright holder is prohibited (including adapting, altering or creating a derivative work from image content).

Images on this web site may carry visible and/or invisible watermarks that allow us to trace unauthorised use.This does not apply to images used on the "Unusual Favours Page"